Legal
Refund policy
Last updated February 2026
We want Bridji to earn its subscription. If it does not work for your sourcing workflow, we will refund you.
30-day refund window
You may request a full refund of any subscription payment within 30 days of that payment. Refunds are issued to the original payment method by our payment provider, which acts as Merchant of Record, and normally arrive within 5–10 business days.
How to request a refund
Email support@bridji.com from your account email address with the invoice number or payment date. No form and no justification is required inside the 30-day window; we will confirm within two business days.
Cancellation
You can cancel a subscription at any time from the billing page in your account. Cancellation stops future renewals and your paid features remain available until the end of the current billing period. Cancelling on its own does not trigger a refund — request one as above if you are inside the 30-day window.
After 30 days
Payments older than 30 days are generally not refundable, but we still review individual cases — including duplicate charges, billing errors and extended service outages — and correct them where we are at fault.
Free plan
The Free plan costs nothing and never generates a charge, so no refund can apply to it.